Will I pay customs or import charges on a Makli order?

When a Makli order attracts customs duty or import VAT and when it does not. Inside the EU, never. To Canada, paid on arrival. To the United States, the import duty is added at checkout.

Checked against the national sources on 2026-10-15.

Will I pay customs or import charges on a Makli order?

It depends where it is going. To most EU addresses, no: every maker on Makli is established in the EU, so the parcel moves within the single market and never crosses a customs border. There is no import duty, no import VAT to settle on delivery and no carrier handling fee. A few EU territories sit outside the EU VAT area, the Canary Islands, Aland and the French overseas departments among them, and a parcel there does clear customs and can attract local charges collected by the carrier on arrival. To Canada, yes: the parcel crosses a border, and your own country may charge import VAT or duty before it is delivered, collected by the carrier or postal service and never by Makli or the maker. To the United States, the import duty is added to your checkout total instead, and the maker pays it before the parcel leaves.

What will I pay on a parcel to the United States?

The US import duty, which is added to your checkout total as its own line. The maker pays it to the carrier before your parcel leaves, so you should not be asked to pay anything when it arrives. There is no import VAT in the United States.

Why do parcels from outside the EU cost extra on delivery?

Because they cross a customs border. Import VAT is charged on arrival, duty may apply above certain values, and carriers add a handling fee for doing the paperwork. Those charges land on the buyer, often unexpectedly and after the item has already been paid for.

Is the price I see the price I pay?

For an EU address, yes: the total at checkout includes delivery and nothing further is collected on arrival. A few EU territories sit outside the EU VAT area and can work differently. For an address outside the EU, the checkout total covers the item and its delivery, and any import charges are separate and paid to your own customs authority on arrival. We cannot tell you that amount, because it depends on your country and on what you bought; your national customs website can.

This is a summary, not legal advice. If you are unsure about your situation, check with your national scheme or an advisor.